24-7 Home Warranty

The Better Way to protect your home's major mechanical systems and appliances

  

We want you to feel completely confident before you join. Here are detailed answers to the most commonly asked questions about 24-7 Home Warranty.

Q. What is a Home Warranty?

A: A home warranty is a one year service contract that helps cover the repair or replacement of the most frequently occurring mechanical breakdowns of major mechanical systems and appliances in your home. 24-7 Home Warranty is one of the most comprehensive home warranty plans on the market.

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Q: Why should I purchase a Home Warranty?

A: Your home is typically the largest single investment that most people will ever make. 24-7 Home Warranty helps you to protect your budget and savings from potentially hundreds of dollars of unexpected household systems or appliance repairs a year—starting at just 36 cents a day. As an example, the average repair bill for a heating system is $368.* So 24-7 Home Warranty could pay for itself in just one repair!

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Q: Is a home inspection required?

No! Your home’s mechanical systems or appliances can be any age or model, but they do need to be in working order at the time you enroll.*

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Q: What happens if I need service?

If a covered system or appliance breaks down, simply call 24-7 Home Warranty at 800-679-1438 to report the problem, or you can make an online service request. We will quickly dispatch one of our licensed and pre-screened service technicians from our network of 24,000 repair professionals. A $50 service fee is due when the service technician arrives to diagnose and service the problem.

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Q: How do you select and qualify your service technicians?

A: Local service technicians are carefully chosen based on a list of criteria, including: 1) they must be appropriately licensed and insured/bonded, 2) conduct a full-time repair business, 3) and be in good standing with their local business bureaus.

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Q: How long does it typically take for the repair technician to arrive?

A: Our typical response time is 1-2 business days. If it's an emergency, we will make our best effort to expedite your repair. We understand that when home systems or appliance goes down, your stress goes up. We'll be there for you!

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Q. What happens if a home system or appliance can't be fixed?

A: If it is determined that we can't provide a repair under your agreement with us for a home system component or covered appliance, we'll replace it.*

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Q: What if I am not satisfied with a repair?

A: In the rare event our service technician does not repair your appliance the first time, we will make additional repairs as specified in the service plan, without extra charge, or we will refund the initial $50 service fee.

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Q: Are all my home systems and appliances covered by 24-7 Home Warranty?

A: We cover most home system components and appliances. Please review our agreement for a complete list of covered items along with terms and conditions including "Coverage","Coverage Period", "Your Responsibilities Regarding Service", "Exclusions, and Limits of Labiality".

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Testimonial "My mother is retired and owns her own home. Her appliances are getting older and I was pleasantly surprised to learn that there was an inexpensive service plan to take care of repairs or a replacement if needed. Now I don't have to worry if her refrigerator or dryer breaks down—I can make a call and someone will come right out and fix it. No more having to do it myself or worrying if someone is going to rip her off for unneeded repairs. What a great gift for my mom and peace of mind for me! I finally got my weekends back!"

— Cheryl B, Fresno, CA

* Click an asterisk above to reveal footnotes in this area.

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Exclusions and limitations apply. See terms and conditions for details. Home Appliance coverage is provided and administered by National Product Care Company; or Service Saver, Inc.; or Service Plan, Inc. depending on your state of residence. Comprehensive System and Major System coverage is provided and administered by TWG Home Warranty Services, Inc. or Service Plan of Florida, Inc. depending on your state of residence. All listed companies are located at 175 W Jackson Blvd. Chicago, IL 60604. Form Reference GEN-NAT-APL-DEC, GEN-NAT-COMP-DEC, & GEN-NAT-MAJ-DEC.