24-7 Home Warranty

The Better Way to protect your home's major mechanical systems and appliances

  

Information Collection & Use

Registration

In order to use this Web site and enroll in the Six Appliance Service Plan, you must first complete the billing form. During enrollment you give contact information, i.e. name, telephone number address and email address. We use this information to contact you about our services or to complete a service request. To make changes to your contact or billing information after you have registered, please call 1-800-679-1438 or contact us via email regarding support and leave us an email with your changes.

Tell-A-Friend

If you choose to use our referral service to tell a friend about our site, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Extended Warranty Group stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program.

Your friend may contact us at support@24-7HomeWarranty.com to request that we remove this information from our database.

Internet and E-Mail Marketing

In general, we may collect personal information from recipients of our marketing campaigns and visitors to our Web site when they voluntarily provide it to us by (1) completing the plan enrollment form or a survey, (2) electing to use one of our services, or (3) contacting us (including our webmaster, customer service representatives, or other employees) by email or by telephone. We may also collect information about consumers to whom we direct our marketing campaigns from our marketing partners, advertisers, and other third parties. As part of these activities, we may ask individuals to provide us with information including, but not limited to, name, physical address, email address, telephone number. You may opt-out of having your personal information shared with third parties or additional Extended Warranty Group marketing programs by clicking the opt-out link in any materials received by Extended Warranty Group as a result of opting-in during the enrollment process.

Service Providers

We use The Warranty Group to provide service to our customers using this site. When you sign up for the Six Appliance Service Plan, we will share your contact information, enrollment date, as necessary for the third party to provide that service. We also use Authorize.net to handle credit card transactions on the site.

Cookies

A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.

We use both session ID cookies and/or persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close you browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's "help" file. To learn more about cookies, follow this link http://en.wikipedia.org/wiki/HTTP_cookie

Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site.

If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as contests or surveys, will be limited. As described above, the site uses cookies to persist your session id during your visit on our site. That session id is used to allow us to identify you throughout the checkout process and allow you to create an account within our system.

Some of our business partners (e.g., advertisers) use cookies on our site. We have no access to or control over these cookies. See "Third Party Advertisers."

Third Party Tracking Technologies

We use third-party tracking services from Google and Omniture. These services use cookies, log files to track non-personally identifiable information about visitors to our site in the aggregate capturing geo location, and pages visited to help improve the navigation through our site and its overall effectiveness.

These third parties are prohibited from using your personally identifiable information for any other purpose.

Disclosure of Information

We may transfer or otherwise disclose information collected from recipients of our marketing campaigns, visitors to our Web site, and our marketing partners, advertisers, and other third parties to our employees and independent contractors, to our subsidiaries and affiliates, and to our consultants, other business associates, and suppliers, if the disclosure will enable that party to perform a business, professional, or technical support function for us. Disclosure of information may also be necessary to respond to judicial process, to provide information to law enforcement agencies, or to facilitate investigation of matters of public safety, as permitted by law.

We may also disclose information we collect from recipients of our marketing campaigns, visitors to our Web site, and our marketing partners, advertisers, and other third parties to other marketing partners, advertisers, and third parties who may use the information in connection with their business operations, such as to send targeted offers, marketing materials, and other communications to them.

Security

The security of your personal information is important to us. When you enter sensitive information, such as credit card number, on your enrollment form, we encrypt that information using secure socket layer technology (SSL). To learn more about SSL, follow this link http://en.wikipedia.org/wiki/Secure_Sockets_Layer.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. We strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you can send email us at support@24-7HomeWarranty.com.

Links to Other Sites

In the future this web site may contain links to other sites that are not owned or controlled by Extended Warranty Group. Please be aware that Extended Warranty Group, is not responsible for the privacy practices of such other sites.

We encourage you to be aware when you leave our site to read the privacy statements of each and every Web site that collects personally identifiable information.

This privacy statement applies only to information collected by this Web site.

Changes in this Privacy Statement

If we decide to change our privacy policy, we will post those changes to this privacy statement, the page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

Extended Warranty Group
2975 W. Executive Pkwy
Suite 138
Lehi, UT 84043

Effective Date: 8-18-2008

 
Our Unmatched 6-WAY Satisfaction Guarantee
  1. 24/7 Claims Service
  2. Provide reliable, prescreened, licensed and bonded Service Technicians.
  3. We will repair your covered mechanical system or appliance under the terms of the service plan to your satisfaction or we will refund the service fee.*
  4. If we can't fix a covered household system or appliance, we'll replace it.*
  5. All repairs are guaranteed for 60 days from the last visit.
  6. You may cancel your enrollment at anytime without penalty/cost.*
 

* Click an asterisk above to reveal footnotes in this area.

Click to verify BBB accreditation and to see a BBB report.
Online Payment Solution

Exclusions and limitations apply. See terms and conditions for details. Home Appliance coverage is provided and administered by National Product Care Company; or Service Saver, Inc.; or Service Plan, Inc. depending on your state of residence. Comprehensive System and Major System coverage is provided and administered by TWG Home Warranty Services, Inc. or Service Plan of Florida, Inc. depending on your state of residence. All listed companies are located at 175 W Jackson Blvd. Chicago, IL 60604. Form Reference GEN-NAT-APL-DEC, GEN-NAT-COMP-DEC, & GEN-NAT-MAJ-DEC.